Terms of service
Welcome to Twin Mart. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.
1. General Terms
By using our website, you confirm that you are legally capable of entering into a purchase agreement under applicable law.
Twin Mart reserves the right to refuse service, cancel orders, or limit quantities when necessary.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
Product colors, packaging, size, appearance, or other details may vary slightly from the images shown on the website.
We reserve the right to update product information, correct errors, or change product availability at any time.
3. Pricing & Payment
Product prices displayed on our website may change without prior notice.
We may offer Cash on Delivery (COD) for eligible orders and serviceable PIN codes.
For COD orders, payment must be completed at the time of delivery before the order is handed over.
4. Order Acceptance & Cancellation
Placing an order does not guarantee that the order will be accepted.
We reserve the right to cancel or refuse an order due to reasons including:
- Incorrect or incomplete customer information.
- Product unavailability.
- Pricing or product listing errors.
- Suspected fraudulent or unauthorized activity.
- Delivery restrictions for the provided PIN code.
If an order is cancelled by Twin Mart after payment has been received, any applicable refund will be processed according to our refund policy.
5. Shipping & Delivery
Orders are processed and delivered according to our Shipping & Delivery Policy.
Estimated delivery times may vary due to courier delays, weather conditions, public holidays, incorrect addresses, customer unavailability, or circumstances beyond our reasonable control.
Customers are responsible for providing a correct name, phone number, and complete delivery address.
6. Returns & Replacements
Returns and replacements are governed by our Return & Replacement Policy.
For eligible return or replacement requests, customers must contact us within the specified time period and follow the applicable return conditions.
Due to health, hygiene, and safety reasons, opened or used personal-care products may not be eligible for return or replacement, subject to applicable law.
7. Prohibited Use
You agree not to use our website:
- For any unlawful or fraudulent purpose.
- To provide false or misleading information.
- To interfere with the security or operation of our website.
- To attempt unauthorized access to our website or systems.
- To copy, reproduce, or misuse our website content without permission.
8. Intellectual Property
All content available on the Twin Mart website, including logos, product descriptions, images, graphics, text, and website design, is owned by or licensed to Twin Mart.
You may not copy, reproduce, modify, distribute, or use our content without prior written permission.
9. Limitation of Liability
To the extent permitted by applicable law, Twin Mart will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to limit any rights or protections that cannot legally be excluded under applicable law.
10. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page with the updated date. Your continued use of our website after the updated terms are posted constitutes acceptance of the changes, to the extent permitted by applicable law.
11. Contact Information
Questions about these Terms of Service can be sent to us at:
Twin Mart
📧 Email: twingelnora@gmail.com
📞 Phone: +91 92781 12887
📍 Address: Dahi Chowki, Unnao, Uttar Pradesh – 209801
🕒 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM
Last Updated: 17 August, 2026
Thank you for shopping with Twin Mart.