Shipping policy
At Twin Mart, we are committed to delivering your products safely and efficiently. Our goal is to provide a smooth and reliable delivery experience for every order.
📦 Order Processing Time
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an order confirmation after your order has been successfully placed.
🚀 Delivery Timeline
| Delivery Area | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 Business Days |
| Other Urban Areas | 5–7 Business Days |
| Rural / Remote Areas | 7–10 Business Days |
Note: Delivery times are estimates and may vary due to weather conditions, holidays, courier delays, unforeseen circumstances, or other factors beyond our control.
📍 Delivery Coverage
We offer Pan-India delivery to most serviceable PIN codes through our trusted courier partners.
If your PIN code is not serviceable, we may contact you regarding your order.
🔁 Delivery Attempts
- Our courier partners generally make 2–3 delivery attempts.
- Please ensure that your shipping address and contact details are correct.
- If delivery fails because of an incorrect address, unreachable phone number, or customer unavailability, the order may be returned to the sender.
- Re-shipping charges may apply if a package is returned due to customer-related reasons.
🔍 Order Tracking
Once your order has been shipped, you may receive a tracking ID/link via SMS, email, or WhatsApp, depending on the courier service.
Please allow up to 24 hours after dispatch for tracking information to become active.
❗ Delayed / Undelivered Orders
If your order has not been delivered within the estimated delivery period, please contact us with your Order ID.
📧 Email: twingelnora@gmail.com
Our support team will check the shipment status and assist you accordingly.
💵 Cash on Delivery (COD)
- Cash on Delivery (COD) may be available for selected serviceable PIN codes.
- For COD orders, payment is collected at the time of delivery.
- Available payment methods at the doorstep may vary depending on the courier partner.
- The order will be handed over after successful payment confirmation.
🤝 Need Help?
For any shipping or delivery-related questions, please contact us:
📧 Email: twingelnora@gmail.com
🕒 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM
Thank you for shopping with Twin Mart!