Refund policy

You can request a return or replacement if:

• You received a damaged, defective, or incorrect product.
• You raised the return request within 48 hours of delivery.
• The item is unused, in its original packaging, and all tags/seals are intact.
• You provide clear photos or videos showing the issue with the product.

Note: Due to health, hygiene, and safety reasons, opened or used personal-care products are non-returnable. Products that have been damaged or altered after delivery may also not be eligible for return or replacement.

For return or replacement requests, please contact us at twingelnora@gmail.com within 48 hours of delivery.